How can we help?

Coins normally land within a minute of paying. If your balance hasn't moved after that, write to us with the email you paid with — we can see the payment and credit it by hand.

An unlock you haven't watched can be refunded within 48 hours. Once an episode has been watched we can't refund it, because the filmmaker has already been credited for it.

You only ever pay per episode, so you were never charged for episodes that don't exist. If a series is marked Complete but clearly isn't, report it from its page and a reviewer will look.

Earnings become available 14 days after a viewer pays, which is the window card disputes usually land in. After that you can cash out anything above $25.00.

Use the form on this page without signing in. Give us the email on the account and we'll reply there — you don't need access to get help.